You can view our Returns policy here.
- If an item is available for pre-order, it will always be indicated in the product description (usually along with an estimated ship date).
- When you purchase a pre-order item, your card will be charged but your order will not be fulfilled until we get it in stock.
- Pre-orders cannot be cancelled
- If a pre-ordered item is included in a domestic order along with in stock items, your in stock items will be shipped before the pre-ordered items.
- If a pre-ordered item is included in an international order, your entire order will not be shipped out until the pre-ordered item is available.
- If you would like your pre-orders to be shipped separately from our products that are in stock, please place 2 separate orders.
We aim to ship all orders within 1-2 business days. Occasionally, with an influx of orders, processing can take 3-5 business days (rare).
For products on pre-order, this timing applies from the day of launch.
You can view all available payment methods on the Checkout page.
All our products are listed in EUR.
Orders are not shipped with any documentation of monetary value, so gift recipients don't see the cost of goods.
Feel free to add a note at checkout and we'll include a hand-written note for your recipient!
fioccobeads@gmail.com
Please do not send multiple emails on the same inquiry. We answer all our emails in the order received. If you email us outside of business hours, we will respond when we return to the office. Please expect a longer response time if emailing over the weekend or holiday(s).
Given that we work to fulfill orders ASAP, all orders are final (including pre-order). Please ensure you're confident in your purchase before submitting your order.